Legal

Privacy Notice

Last updated: 4 September 2026

Who is responsible for your information

Fluent Studioz processes personal information submitted through this website and related enquiry channels.

Responsible party: [INSERT REGISTERED BUSINESS OR SOLE-PROPRIETOR NAME]. Trading name: Fluent Studioz. Base: Pretoria, South Africa. Information Officer: [INSERT NAME]. Privacy contact: [INSERT EMAIL].

Information we collect

We may collect information you choose to provide, including your name, email address, telephone number, business name, website, location, service interest, budget range, project details, booking details, and messages. If analytics or advertising tools are active, the site may also process technical information such as pages viewed, referral source, device information, and campaign parameters.

Why we process it

We use relevant information to respond to enquiries, arrange and conduct requested calls, assess project fit, prepare proposals and quotations, deliver and support agreed services, maintain security, understand website performance where analytics is enabled, keep records required for business or legal purposes, and send marketing only where a lawful basis and required consent exist.

When we share information

We may use service providers that support website hosting, forms, email, scheduling, analytics, advertising, file storage, automation, and project delivery. These providers process information according to their own terms. Providers active on this site: Framer (hosting and forms), Calendly (scheduling) [CONFIRM AND ADD OTHER PROVIDERS: email, analytics, CRM, ad pixels]. We may also disclose information where required by law or needed to protect rights or security.

International processing

Some service providers may process information outside South Africa. Where this occurs, Fluent Studioz will assess the provider and the safeguards required for the transfer.

Retention

We keep personal information only for as long as needed for the purpose collected, a legitimate business requirement, an agreed client service, dispute handling, or a legal retention duty. [INSERT REAL RETENTION PERIODS for unsuccessful enquiries, booking records, and client/project records.]

Security

We use reasonable administrative and technical measures suited to the information and services involved. No online system is free from risk. Access is limited to people and providers that need it for an approved purpose.

Your choices and requests

Depending on the law that applies, you may ask about personal information held about you, request correction or deletion, object to certain processing, withdraw consent where processing depends on consent, or raise a complaint. Send a request to [PRIVACY EMAIL]. South African users may also contact the Information Regulator at inforegulator.org.za.

Direct marketing

Submitting an enquiry does not automatically subscribe you to unrelated electronic marketing. Where consent is required for electronic direct marketing, Fluent Studioz will request it separately and provide a way to opt out.

Cookies and similar technologies

This site uses only technologies needed to operate the site and process requested forms or bookings. This statement will be updated if analytics, advertising, or other optional technologies are added.